Customer Support CenterCustomer Support Center

Customer Support Center

Lean on our support centre when you shop with Copytech. If you have any questions or want to find out something some more information, we are here to help! If this page does not answer all your questions, feel free to reach out to our support team.

Frequently asked questions

How can I reach Copytech customer service?

For product advice and questions regarding the webshop.
Working days 9:00–17:00
Tel: 00961 1 684310
Mobile: 00961 3 324590
Contact form

Technical support
For support and questions about your current devices, call 00961 1 684312 or contact
Working days 9:00–17:00 h

How much does a delivery cost?
For our products the delivery is for free.
Do you allow international delivery?
No, we are only delivering via the shop within Lebanon.
I have not yet received my delivery. How can I check my order status?
To check your order status, please get in contact with our Customer Support.
Tel: 00961 1 684310
Mobile: 00961 3 324590
Do you deliver to different delivery addresses with one order?
Currently we are only allowing the delivery to one address per order. If you have different addresses, please place separate orders.
Where can I get my invoices?
All invoices are sent via e-mail to the e-mail address you provided during ordering.
Can I cancel my order?
Once submitted your order cannot be cancelled. To discuss the details please get in contact with our customer support team:
Tel: 00961 1 684310
Mobile: 00961 3 324590
Are prices including VAT?
As this is a Business-to-business shop, prices are without VAT. You will see VAT explicitly shown on the invoice.
If an article is not available online, can I order via phone?
If you cannot find what you are looking for on our e-shop our customer support team would be glad to assist you in finding the right article. Please get in contact with our support team:
Tel: 00961 1 684310
Mobile: 00961 3 324590
Which payment methods do you allow?
Payment method is Cash upon delivery. Details will be clarified with your beforehand.
Do I have to create a customer account to order something?
No, we offer the possibility to order without a customer account. 
How can I change my name, the e-mail address or the address?
To change your name, e-mail address or address please get in contact with our customer support team:
Tel: 00961 1 684310
Mobile: 00961 3 324590
Where can I find general Terms of Use of Copytech shop?
You can find the general Terms of use of this shop here.
Will there be an additional charge for toner or services?
In our RelaxRate packages, toner ordering and delivery as well as full service is included and no extra costs will be charged. To get more details about the RelaxRate services please click here.
If my contract starts mid-month, do I pay for the whole month?
Depending on the exact installation date, the customer will receive the invoice after the installation.

Printer related questions

Is it advisable to buy a color printer for everyday use, or is monochrome sufficient?
Color printers are beneficial for tasks like photo printing or producing vibrant documents. If these features aren't essential, a monochrome printer may be more cost-effective. 
What is the difference between a single-function printer and a multifunction printer (MFP)?
Single-function printers are dedicated to printing, while MFPs combine printing, scanning, copying, and sometimes faxing in one device. Choose based on your specific needs. 
Should I choose a wireless or wired printer?
Wireless printers offer greater flexibility as they can be placed anywhere within the Wi-Fi range. However, if stability and speed are critical, a wired connection might be preferable. 
What is the warranty and service after purchase?
Copytech offers standard warranties on their devices, typically one year for parts and labor. Extended warranties and service contracts are also available upon request. 
What is the importance of print resolution?
Print resolution is crucial for print quality. For standard documents, a resolution of 600 dpi is usually sufficient, but for detailed graphics or photos, consider a higher resolution like 1200 dpi. 
Is it better to lease or buy a printer/copier for a business?
Leasing may be more cost-effective for businesses with changing needs, while buying is often better for those with stable printing requirements. Consider factors like maintenance and upgrades in your decision. 
How do I assess the total cost of ownership for a printer/copier?
Consider not just the initial purchase price but also ongoing costs like toner, consumables, and maintenance. Some printers may have a higher upfront cost but lower per-page printing costs. 
What features do I need?
Consider functionalities like printing, copying, scanning, faxing, duplex printing, wireless connectivity, document feeders, and finishing options like stapling and hole punching. 
How do I determine the right printing speed for my needs?
Consider your average monthly print volume, measured in pages per minute (ppm), higher speeds are ideal for high-volume offices. For moderate usage, a printing speed of 25-35 ppm should be adequate. 
How important is the duty cycle of a printer/copier?
The duty cycle indicates the recommended number of pages a printer can handle per month. Choose a printer with a duty cycle that comfortably exceeds your monthly printing needs for optimal performance and longevity. 
What security measures are in place to protect against unauthorized access?
Our machines incorporate security-enhanced functionality like password protection, secure printing, and the ability to encrypt data to safeguard your sensitive documents.
How do I troubleshoot common printing issues?
Basic troubleshooting includes checking for paper jams, verifying toner/consumable levels, ensuring proper connections, and updating drivers.
What is the role of mobile printing in printers?
Mobile printing allows you to print directly from smartphones or tablets. KOINCA MINOLTA printer supports popular mobile printing like AirPrint (iOS); Mopria (Android); Konica Minolta Mobile Print (iOS/Android/Windows 10 Mobile); Mobile Authentication and Pairing (iOS/Android) and optional Google Cloud Print; Wifi direct.
What is the role of a built-in hard drive in a printer/copier?
A built-in hard drive can store frequently used documents for quick access, facilitate secure printing, and enable advanced features like job accounting and document management. 
How do I ensure compatibility with my operating system?
Confirm that the printer has drivers available for your operating system. Most KOINCA MINOLTA devices support popular operating systems like Windows, macOS, and Linux. 
What is the function of a touch screen control panel, and is it user-friendly?
A touch screen control panel provides an intuitive interface for navigating printer settings. It's user-friendly, especially if multiple users will be operating the machine. 
How does the printer handle different paper sizes and orientations?
KONICA MINOLTA devices with the adjustable trays and settings for various paper sizes and orientations offer greater flexibility. Ensure the selected model can accommodate the specific paper sizes you need. 
Does the printer have a sleep mode, and how does it impact energy consumption?
Sleep mode reduces energy consumption during periods of inactivity. KONICA MINOLTA devices have adjustable sleep settings to balance energy savings with the need for quick wake-up times. 
How can I estimate the total energy consumption of a printer/copier?

Our products meet and exceed global environmental certifications with energy-efficient features, minimizing power consumption in both active and standby modes.  

Automatic sleep modes conserve energy without manual intervention, ensuring quick start-up times and reducing waiting periods for print jobs.  

Additionally, our devices support automatic duplex printing, reducing paper usage and, consequently, energy consumption. 

Can we somehow check the amount of recycled material which was used to manufacture our devices?
Recycled material content percentage is listed in the environmental datasheet (EDS) which is available for each device. The percentage of recycled materials is specified according to Blue Angel certification requirements. 
It’s not easy to do the product demonstration or explain some features of the product during Home Office times. Do you have product videos that can help?

Please check very helpful portal 

Here you will find videos about the products that explain main features of the system and some functions in detail. These videos help to get an impression how to operate the system, perform copying, printing, scanning, and faxing, change toner or staples, replenish paper, etc.  

What kind of screen customisation/personalisation is available for our MFPs?
UI of the MFP can be customised to fit customer’s requirements. For both UIs (Classic and Basic) it is possible to change the theme, save settings as favourites, create shortcuts, rearrange icons, set defaults, etc. Service engineers can also customise the boot-up screen.  
Can I print on envelopes? Are there any special instructions?
yes, envelopes can be used for printing and copying. Envelopes can be fed via bypass tray, new systems (i-Series) also support feeding envelopes from Tray 1, please always check device specifications.