Enjoy our Professional Remote Support & Helpdesk at CopytechEnjoy our Professional Remote Support & Helpdesk at Copytech

Enjoy our Professional Remote Support & Helpdesk at Copytech

Get fast and reliable service with our remote support and helpdesk.
Our remote support and helpdesk is here to provide you with quick and efficient solutions to any issues you may encounter. With our support and help, you can rest assured that your systems and operations will be running smoothly, allowing you to focus on what matters most.

How will remote support and the helpdesk help my company?

Our RelaxRate customers can access our hotline remote support for their printers. 
Remote support allows us to quickly diagnose the problem and get you printing again with minimal disruption. And there are even more benefits!

Hotline support1. Hotline support
Our helpdesk team is here to support you - either with giving you advises for self-service or organizing a technician visit to you.
Remote issue resolving2. Remote issue resolving
Reduce the need for on-site repairs. Some issues can be resolved remotely. If an on-site visit is required, having precise data means our field engineers arrive optimally prepared.
Printer is always uptime3. Printer is always uptime
Machine uptime is maximised. Real-time data enables us to analyse and solve problems, check individual parts’ lifetime, and act proactively before a breakdown.

How does it work?

Error code appears on your printer1. Error code appears on your printer
If during operation, any issues occur, the device will alert you with a message.
Reach out to Copytech Service Team2. Reach out to Copytech Service Team
Once you receive this alert, just reach out to our Copytech support team. You can do this via phone or e-mail during working hours (Monday-Friday, 8am - 5pm)
Direct Remote Support3. Direct Remote Support
As soon as our team recieves your report we will deliver the support required. This may be done remotely or on site by one of our experienced technicians.
Back to business - Issue solved!4. Back to business - Issue solved!
Once the repair is complete you can return to printing as usual! The printer will continue to monitor and will raise an alert if needed.
Get your printer with RelaxRate

Get your printer with RelaxRate

You can get a range of customer benefits including Remote Monitoring and more by renting a printer with RelaxRate. Take a look at our RelaxRate packages and rent your desired printer at a fixed monthly fee.
Find out more about RelaxRate
Let’s talk about your printing. Feel free to contact us!
+961 1 684310
Rosy Al Aaraj
Customer Support Representative
or visit frequently asked questions
Rosy Al Aaraj