Installation Process for your Konica Minolta Machine
Back to support centrerHow long does installation take?
Our technicians will install a printer or a multifunctional device within aproximetly 60 minutes. If, for whatever reason, the installation will take longer than this time, our service engineer will inform you as soon as they are aware.What does installation include?
- Unpacking and mechanical assembly of the device
- Initialization, setting, and verification of device functionalities.
- Network settings (IP address, gateway)
- Driver installation on PC (OS/Windows) limited to a maximum of three PCs with the assistance of your IT
- Installation of user IDs for fax messages (optional)
- Testing Functionality of Copy, print and scan.
- Training for users on how to properly operate and maintain the printing device.
- Disposal of packing materials
What do I need to prepare ahead of installation?
To ensure the smoothest installation process possible, we request that you provide the following during your appointment:- Arrange for your IT manager to be available and present.
- During installation, our Service Engineer needs to have administrator access to the PC or server on which the driver is to be installed.
- Please keep the following information at hand: IP address, Fax number (if applicable) and Text to be used for the user ID for fax messages
- Ensure an Exchange server is available in order to install scan-to-mail.
- Presence of active electricity, network and fax connections.
- Presence of a fax and network cable.
Need something extra?
If you require anything additional during installation that is not mentioned above, our technicians can support with this. Any supplementary tasks requested, fall beyond basic installation and will therefore incur an additional change.If the Service Engineer’s schedule permits, he or she will do the extra task on the spot. Otherwise, a follow-up appointment can be made for you.